Tag Archives: community

Online volunteers link communities with donors, trainers & partners

From February 2001 to February 2005, I had the pleasure of directing the United Nations Online Volunteering service, based on Bonn, Germany at the UN Volunteers program, part of UNDP. Originally launched as a part of NetAid, the service is a platform for UN agencies, UN volunteers, independent NGOs, government community programs and other mission-based initiatives working in or for the developing world to recruit and involve online volunteers. I continue to read all updates about the service, on the lookout for emerging trends, new challenges and suggested practices.

Below are links to updates from UNV’s OV service blog in 2015, 2016 and 2017 that are great examples of how virtual volunteering is about so much more than just completing tasks, and how the value of volunteers – online or onsite – isn’t the amount of hours they give, or a monetary value for those hours.

I have to admit that the story about the International Telecommunication Union (ITU) engaging online volunteers was a pleasant surprise, given how reluctant they were to engage with online volunteers back in 2001 or so. And it’s also worth noting that most of the blogs are written by online volunteers:

Online volunteers link a community in Africa with donors, trainers and partners
17 July 2017
Lake Nokoué is on the southern coast of Benin in West Africa. It is a community threatened by pollution and deforestation, and is also affected by congestion from sediments and the traditional acadja fish farming practice. Online volunteers played a substantive role in mobilizing a grant of USD 40,000 from the GEF Small Grants Programme for the Benin NGO “Association des Propriétaires d’Acadja de la Commune de Sô Ava” (APACSO). They also helped identify an expert in aquaculture to deliver an onsite ten-day training in fish farming for youth, women and low income fishermen, funded by an NGO from Belgium. APACSO also received three partnership requests from local organizations.

Fostering food security in Brazil
28 October 2016
The Chamber of Agriculture of the São Paulo State government in Brazil tasked online volunteers with supporting a participatory agro-ecological project in urban and peri-urban areas of the municipality Álvaro de Carvalho. The project aims to engage around 300 beneficiary families in vegetable farming in public spaces to enhance rural development and food security.

Online volunteers lend their voice to the UNDP 2013 China National Development Report
06 October 2016
Two UN Online Volunteers collaborated with the United Nations Development Programme (UNDP) in China to record the audio version of the China National Human Development Report 2013,Sustainable and Liveable Cities: Toward Ecological Civilization. The report explores the current urban transformation in China from the perspective of human development, and discusses the recent history of China’s cities, key challenges and projections for the future, including measures that could guide urbanisation towards the goal of liveable, sustainable cities. The audio-book adaptation is among the first signature UN publications made available in digital audio media. It serves audiences with different reading and learning preferences, and has helped publicize the report for a wider impact.

Online volunteers research new trends and global best practices in ICT innovation
14 August 2016
ITU is the United Nations specialized agency for information and communication technologies (ICT). ITU promotes the collaboration of the public and private sectors to develop global ICT networks and services. From March until September 2015, ITU engaged a team of seven UN Online Volunteers to research new trends and global best practices in ICT innovation. In the conference’s planning phase, the UN Online Volunteers mapped over 700 relevant initiatives undertaken by governments, universities and the private sector to promote ICT innovation hubs, clusters and parks in 115 countries.

Online volunteers worked to strengthen critical databases
20 March 2016
13 online volunteers worked on strengthening the UN Evaluation Group’s (UNEG) database of evaluation reports to improve the quality and use of evaluation across the UN System. The volunteers helped prepare brief descriptions of reports gathered from all UNEG members including the specialized agencies, funds, programmes and affiliated organizations. Online volunteers also collected meta-information used to classify and tag each report to make it searchable. By helping strengthen the database to improve the quality and use of evaluations, volunteers will be ultimately improving the effectiveness, efficiency and relevance of the UN’s performance. Also, online volunteers assisted in the development of a database of training providers for the International Association of Professionals in Humanitarian Assistance and Protection (PHAP). The volunteers researched and listed training opportunities relevant to the humanitarian sector, and provided input to the development of new functionality in order to enhance the database.

Online Volunteers support the NGO Centre for Batwa Minorities
06 February 2016
Together with the Centre for Batwa Minorities (CBM), an NGO based in Kampala, Uganda, online volunteers from around the world helped advocate for the rights of the Batwa people and worked to empower communities and individuals of this ethnic minority in Uganda. More than 30 online volunteers worked on projects ranging from researching the human rights situation of ethnic minorities in Uganda, developing successful campaign concepts to protect the Batwa community, drafting proposals, managing and translating CBM’s website, to using social media to promote the objectives of the organization.

Volunteers worked together online and on the ground for a survey in Bangladesh
02 February 2016
The United Nations Volunteers programme in Bangladesh involved a team of more than 50 online volunteers to reach out to Bangladeshi people and add their voices to the MY World survey. Online volunteers translated the survey’s ballot card and other texts into Bangla. Volunteers on the ground disseminated the survey in many different regions of Bangladesh and talked to people about their development priorities to collect the data. The MY World survey assignment also brought together people of different backgrounds and geographical locations.

Volunteering online for climate change mitigation
14 January 2016
For more than two years, 13 UN Online Volunteers supported the Fundacion Desarollo y Ambiente (FUNDA) on a research project that analyzes, categorizes and maps types of vegetation and landscape to predict the effects of climate change. The volunteers’ created a database for types of vegetation and topography in the Caribbean, Orinoco and Páramo regions of Colombia, verifyied the species’ botanical names, georeferenced the information using Excel and ArcGIS, and mapped the correlation of vegetation, climate, and geomorphological processes. After training the volunteers on the research approach, FUNDA set up working groups as well as weekly Skype meetings for tracking the team’s progress and assigning new tasks.

vvbooklittleMy experience at the UN working with both online volunteers and NGOs around the world who were also working with such, or wanted to, greatly influenced the writing of The Last Virtual Volunteering Guidebook. This book, co-written with Susan J. Ellis and myself, is our attempt to document all of the best practices of working with online volunteers, from the more than three decades that virtual volunteering has been happening. It’s available both in traditional print form and in digital version. If you read the book, I would so appreciate it if you could write and post a review of it on the Amazon and Barnes and Noble web sites (you can write the same review on both sites).

Also see:

The Virtual Volunteering Wiki: a free resource featuring a curated list of news articles about virtual volunteering since 1996, an extensive list of examples of virtual volunteering activities, a list of myths about virtual volunteering, the history of virtual volunteering, a list of research and evaluations of virtual volunteering, a ist of online mentoring programs, and links to web sites and lists of offline publications related to virtual volunteering in languages in other than English.

Our LinkedIn Group for the discussion of virtual volunteering.

Safety in virtual volunteering

Virtual volunteering: it’s oh-so-personal

Why Do So Few Women Edit Wikipedia? Insights into virtual volunteering

Even if all your volunteers are “traditional”, you need to explore virtual volunteering

EU Aid Volunteers on track to include virtual volunteering

The future of virtual volunteering? Deeper relationships, higher impact

My favorite virtual volunteering event originates in… Poland

Blogs & articles re: virtual volunteering NOT by me

Fans of celebrities & virtual volunteering

virtual volunteering is probably happening at your org!

Incorporating virtual volunteering into a corporate employee volunteer program

Internet-mediated Volunteering in the EU (virtual volunteering)

Research on USA volunteerism excludes virtual volunteering

Civil Society Capacity Building: Why?

logoMy favorite kind of professional work is building the capacities of civil society organizations, especially in transitional and developing countries, to communicate, to change minds and to engage a variety of people and communities, through communications, dialogue and volunteering. But the term civil society isn’t used in USA as commonly as it is elsewhere, and many don’t understand exactly what I mean when I talk about my favorite type of work.

Civil society is a term commonly heard outside the USA when discussing community development. Civil society is a term for the assortment of non-governmental organizations (NGOs), nonprofit organizations, activist groups and institutions that, together, demonstrate the interests and will of residents of a particular area. Note, however, that these interests do not have to be the will of a majority of residents.

Civil society organizations include:

  • academia
  • activist groups
  • charities
  • clubs (sports, social, etc.)
  • community foundations
  • community organizations
  • consumer organizations
  • cooperatives / co-ops
  • foundations
  • non-governmental organizations (NGOs)
  • non-profit organizations (NPOs)
  • political parties
  • professional associations
  • religious groups
  • social enterprises (an organization that applies commercial strategies to maximize improvements in human and environmental well-being)
  • support groups
  • trade unions
  • voluntary associations
  • foundations, government funders and international agencies have been supporting civil society for many years in developing countries. The goals with such support is to:
  • foster social equality (access to civil rights, freedom of speech, property rights, health, economic prosperity, education, social engagement, etc.)
  • foster civic engagement, including volunteerism
  • create a greater sense of ownership of what happens within a community by those that live there
  • create greater participation in addressing critical community and environmental needs
  • ensure a diversity of voices are represented in community decision-making
  • act as a counter to negative forces such as corruption, extremism, anarchy, etc.
  • ensure that civil society can work within the range of actors required for a country’s development.

This new resource explores why is it important for a country to have a robust, sustainable civil society, what is meant by the phrase civil society capacity building, and how capacities of civil society are strengthened.

Also see:

Your nonprofit or government program should check out Reddit

Reddit is USA-based web site for discussions on a huge variety of subjects and for rating web content. And it has a lot of potential as a tool for your program’s volunteer recruitment and awareness-building.

Most of the niche online communities I’m a part of are overwhelmingly female; that’s why I use Reddit, to provide some gender balance in my online life regarding nonprofits, community development, volunteerism, etc. It also helps me understand what people outside of the nonprofit and humanitarian world are saying about nonprofit and humanitarian issues.

According to citations on the Wikipedia page for Reddit, statistics from Google Ad Planner suggest that 74% of all Reddit users are male. In 2016 the Pew Research Center published research showing 67% of Reddit users are men; 71% of users who read news on the site are men. As of the end of 2016, Reddit is the only major social media platform that does not have a female majority user base. Users tend to be significantly younger than average with less than 1% of users being 65+. Reddit users also tend to be very tech savvy, using the very latest social media tools and knowing about, even creating, the latest tech trends. The Reddit community has gotten a lot of negative press, but it also has an extensive philanthropic reputation.

Content entries are organized by areas of interest called “subreddits”. It’s worth checking to see if your city has a subreddit – mine does – and posting your nonprofit’s events, volunteering opportunities and other public announcements there.

Other subreddits I frequent that you might want to check out and, perhaps, post to:

https://www.reddit.com/r/volunteer/

https://www.reddit.com/r/Philanthropy/

https://www.reddit.com/r/communityservice/

https://www.reddit.com/r/Charity/

https://www.reddit.com/r/nonprofit/

https://www.reddit.com/r/probono/

https://www.reddit.com/r/AmeriCorps/

https://www.reddit.com/r/peacecorps/

https://www.reddit.com/r/InternationalDev/

https://www.reddit.com/r/humanitarian/

If you have used Reddit to recruit volunteers or build awareness about a particular issue, please share your experience in the comments below.

Also see:

How do I get to you without a car?

If I want to come to come to your nonprofit organization, your NGO, your government office, etc. for a training or a workshop or a special event or for your services, and I will not be driving, will your web site tell me how to get there?

Will your web site tell me what buses stop nearest to your organization and how far the walk from a bus stop is to your office? Will it tell me where to park my bicycle? Is there a photo of the exterior of your agency, so I’ll recognize it easily?

I’m in a one-car family. I use mass transit and my bicycle to get around. In the greater metropolitan Portland, Oregon area, that’s not an easy thing (it’s fascinating to hear Portlandiers brag about their mass transit system, but start to stutter when I ask, “Do you yourself take it every day, or even every week? Do you rely on it to get to and from work?”). Looking at various nonprofit web sites when I’m supposed to have a meeting, I often can’t find the street address, and even then, there’s no information about mass transit options or bike parking. Yes, I’ve used the Portland mass transit trip planner, but it often doesn’t suggest the quickest route, or tell you that while there is a bus stop a block away, there’s a light rail stop just five blocks away. When you are actually on a Portland bus, routes usually are not announced, bus drivers aren’t happy about trying to help you find the right stop, and there are lots of challenges that would have been much more navigable has someone simply warned you about such.

There are people who cannot afford to buy a car, people who don’t have a driver’s license, and young people, too young to drive, who want to volunteer at your organization, attend an event, or access your services. If you don’t have information to help these people – and that includes me — you are telling these audiences, We don’t want you to come to our organization. Is that really what you want to say?

And, indeed, there are events, trainings and more I have wanted to attend, but cannot, because I either can’t figure out how to get to the organization by mass transit or the organization is having the meeting in a place not easily reached by mass transit. One organization had a meeting at a library branch that would have taken more than two hours for me to get to – but had they had the meeting just 3.5 miles away, at another library branch, it would take just 40 minutes – the difference was that one site is served by a bus that comes only every 30 minutes, while the other is on an express, frequent service bus line.

Your organization’s web site needs to have the following information – and it needs to be oh-so-easy to find:

  • a text-based rendering of your organization’s physical address (not just in a graphic)
  • a map that shows your organization’s location AND the nearest bus stops (including express/frequent service buses) and nearest light rail stops; there are online volunteers who would be happy to prepare this graphic for you
  • written advice that would be helpful to a bus rider (is there a landmark you should be looking for when riding the bus to know when your stop is coming? how long of a walk is it from the stop to your office? is there only one place to cross a particularly busy street that wouldn’t be obvious to someone unfamiliar with the area (as I recently encountered for an evening training, in the dark, at a nonprofit’s office)? Ask your current volunteers and clients about this – or create an investigative project for your volunteers to tease out this information
  • a photo of the exterior of your offices
  • information on where a bicycle rider would park. If you don’t have a rack outside, either get one or allow people to bring their bikes inside (an addition note about this is at the end of this blog)
  • tips specifically for bicyclists, like advice on routes (perhaps a bike rider would be more comfortable riding on a parallel street rather than a main one – another great investigative project for your volunteers)

There is no excuse to not have this information on your web site, unless your organization needs to keep its location private (a domestic violence shelter, for instance).   Not We don’t have the time or We don’t have the funding or All of our clients/volunteers drive. This information is just as important as parking information and your hours of operation!

Volunteers can help you gather this information. If none of your current volunteers are interested, post it as an opportunity on VolunteerMatch (or your country’s equivalent) and with your local volunteer center.

In addition, remember that in most cities, buses stop running after a certain hour. If your training goes past that time, you are excluding people who would be stranded after the training. If there is no way to change the hours, talk about ways to set up participant car pools.

Encourage volunteers to carpool as well. And brag about all these green living efforts to the board and on your blog!

On the subject of bike parking racks: Cyclists prefer to park very close to their destinations and will lock a bicycle to anything available unless a rack is nearby. They do NOT want racks that hold the bike by the wheel, nor racks with which they can’t use a U-Lock. Racks should be in public view with high visibility and good lighting. One that is filmed by a security camera is particularly great. Work with your city to get a rack installed for your building; they will have rules regarding where racks can go. Bike racks are great projects to fundraise around: identify exactly how much it will cost to buy and install such and involve your volunteers on creating a fundraising campaign to raise the funds needed for installation (what a great sponsorship opportunity!); when you install your new bike rack, take photos, make an announcement – maybe even throw a party! In short – make it a big deal.

Community radio – we are in dire need of it

logoAs I said in a blog last year, I don’t come from just a town in Kentucky; I come from a community. It’s not always cohesive, there are conflicts (thankfully, mostly unarmed), not everyone likes each other, but it’s a community: people there have common experiences and common values, across economic and education levels, even if they don’t have the same religion or political beliefs. In addition to the local newspaper, one of the things that has helped to build this sense of community in my hometown is the local radio station, WSON. For many residents, listening in the morning to WSON is a non-negotiable morning ritual. Listeners hear about school sporting events, obituaries and funeral notices, farm reports, information on community arts events, information on events at the local community college, and interviews with candidates for local office. In the evenings, high school basketball games – boys and girls – or baseball or football games are broadcast live. You can see their program lineup here.

As a result, even if you don’t have children, you care about the schools in the area. You know when friends and co-workers have had a death in the family. You have opinions about local elections or local bond issues coming up and you’re more likely to vote. I haven’t lived in Henderson since I was 18, yet, anytime I go back, I listen to WSON in the mornings, because I know my family will be talking about what they heard later in the day. It’s hilarious to see my sister’s Facebook posts when she’s listening to a high school sports event on WSON, posting her pleas to the Interwebs for the team to do better, or her congrats for the team doing well.

Now, I live thousands of miles away, in a city in Oregon that’s just about the same size as where I’m from, but there’s no community radio station, commercial or nonprofit. The local paper is published only twice a week and isn’t read by most residents – I have a lot of thoughts as to why, mostly having to do with the quality of reporting, but I’ll save that for another blog. Most people I talk to here don’t know when there is a local election coming up, let alone who is running or what ordinances they are being asked to consider. Twice I found out a neighbor had died weeks after his or her passing, and I was mortified that I hadn’t offered condolences to the surving spouse at the time. I don’t know when events at the local university are happening, and frequently hear about things I would have loved to have attended.

Facebook helps a little to know what’s going on, but it’s not enough. Even if an organization types its events into the Facebook event feature, and frequently shares that event on their status update, people on Facebook may never see it in their newsfeed, because of the network’s algorithms, which push sponsored content and often hide the content from a user’s friends and from pages that user has liked. Twitter helps only if I happen to be on Twitter at the exact moment a local event is posted – otherwise, I miss the tweet, and the event. I try to remember to visit to various web sites and Facebook communities to see what’s going on, but I often forget. TV? The TV stations here are all based in, or focused on, Portland – they rarely even talk about the state legislature (which is in Salem), let alone something nearby. Public radio? Again, the nearest public radio station is focused on Portland, not any of the cities or towns around it (I love OPB, I really do – but it’s no substitute for a local station).

World Radio Day is February 13. It’s promoted by UNESCO, and it’s an example of how the United Nations and other international development agencies still have a lot of programs that leverage radio to help promote agricultural knowledge, educate communities about HIV/AIDS, keep a community up-to-date about a water and sanitation project that will affect the area, help promote gender equality and opportunities for women, promote inter-cultural understanding and tolerance among different groups in the same area, and on and on. Radio remains a powerful force for human rights and development. Here are examples:

I can listen to the radio for free, and while mowing the lawn, driving in my car, cleaning my house, etc. – I can’t do that with a newspaper or TV. What about a podcast? Well, that could work if you have a fantastic broadband connection – here in my town, most people don’t – or you remember to download the podcast every day, which I’m sure I wouldn’t. As Radio Boise says:

A radio can be found very inexpensively at almost any thrift store, plugged into an electrical outlet, and the sounds of nearby broadcasts come spilling out, instantly available. The internet, a wonderful place, is rarely provided for free and, because our country is so large, it will take a long time to develop a pervasive public wireless network. And mobile is also a reality – but also has a monthly fee for access. Radio can be heard by anyone, even by a kid with a crystal-based home-made radio or like me, with an old stereo receiver that my parents gave me that has a simple bundle of wire shoved into the antenna port, or streaming online in a browser or your mobile phone . . . the root of the broadcast, radio, is a signal sent into the air and received for free…

The internet provides vast means in which you can entertain your ears, most of which at their root are computer programs. When human beings program a show to share on the airwaves, the idea is that a warmth and personality is communicated with awareness of our communities’ nuances that the automated mechanisms cannot provide. That is one definition of community.

Imagine attendance surging at community theater productions and local sports events, imagine donations increasing to local nonprofits. Imagine the local police being able to be interviewed on a local public affairs show and putting to rest rumors that are creating conflict and fear within the community. Imagine local service clubs not having to disband from lack of members, but rather, seeing a surge in membership. Imagine people running for office getting to each make a pitch to listeners. Imagine not finding out your neighbor died two weeks ago because you cheerily asked his wife, “So, how’s your husband!” – imagine, instead, being able to attend the funeral or send flowers.

In my community, in addition to all that desperately-needed local information a local radio station could provide in English, it could provide an hour-long program in Spanish, helping our growing Spanish-speaking population to know about public events and free events at the local library that could help them integrate into our community even more.

This town where I live, right here in the USA, needs a local radio station. And I bet this is true for towns all across this country.  When local information disappears, local connections disappear as well. And I think it’s disappearing here – and in communities across this country.

So, now all we need is the space, the equipment, the know-how and the appropriate federal filings. Piece of cake. The Prometheus Radio Project says “Many stations get on the air for under $15,000 and can stay on the air for less than $1,000 per month.” Maybe if I win the lottery…

Also see:

Goodbye newspaper, goodbye community?

My Blogs re: social cohesion, building understanding

Anti-volunteerism campaigns

This week marks the 20th anniversary of the Presidents’ Summit on America’s Future in Philadelphia, a three-day event that was aimed at boosting volunteerism and community service efforts across the USA. President Bill Clinton, Vice President Al Gore, former Presidents George Bush, Gerald Ford and Jimmy Carter and retired Gen. Colin Powell all participated. The original web sites of these campaigns are long gone, but I have screen captured them from archive.org and linked them from my web page tracking anti-volunteerism campaigns.

The summit resulted in a lot of press coverage, the launch of at least one nonprofit, and a huge boost for the Corporation for National Service, particularly AmeriCorps. But the summit also resulted in some anti-volunteerism campaigns, both on the political left and the political right.

I’ve been tracking campaigns against volunteer engagement since that time, and I’ve linked everything I’ve found from that aforementioned web page as well. These anti-volunteerism campaigns are not just in the USA: I have information about anti-volunteerism in Europe and elsewhere as well.

I track anti-volunteerism campaigns, and share what I find, for two reasons: (1) Those that promote volunteerism need to be aware of criticisms to their belief that volunteer community service is a great thing, and know how to counter such criticisms, and (2) Some of the complaints these campaigns have about volunteer engagement are absolutely legitimate, and also need to be addressed.

Actually, there is a third reason I share what I find: (3) I had someone that heads a major international organization that promotes volunteerism deny that these campaigns exist at all, particularly in Europe.

My only fear in sharing this information is that anyone would think I’m opposed to volunteer engagement! I hope that doesn’t happen…

One more thing: one of the most outspoken organizations against volunteering, which is cited on this page, is the Ayn Rand Institute. And, yet:

Yes, they are against volunteering UNLESS it’s for their organization.

Anyway… here is a long list of great reasons to involve volunteers.

Update: July 13, 2017: I strongly believe that many of these anti-volunteerism sentiments are being driven by disgruntled volunteers who feel like they are being involved at nonprofit organizations only to save money, and that if an organization had money to pay staff, they would gladly replace volunteers with such. Remember, Volunteers DO sue sometimes for back pay. In addition, unpaid interns are pushing back against not being paid, including at nonprofits and international agencies. In fact, there are even blogs that give advice to unpaid interns – volunteers – on how to sue.

National Summit on Volunteer Engagement Leadership, July 26-28, 2017

Registration is now open for the 2017 National Summit on Volunteer Engagement Leadership, July 26 – 28, 2017 in St. Paul, Minnesota. The Minnesota Association for Volunteer Administration (MAVA) is hosting the first national conference in the USA in more than a decade for people in charge of supporting and involving volunteers. This will also be the first time in more than a decade the profession’s most well-known thought leaders, authors, and trainers will be together in one place.

The Summit will offer more than 100 workshops to increase knowledge and skills regarding the management of volunteers. There will also be plenaries and group discussions to determine how to build a new national presence for leaders of volunteer engagement, tackle the issues that affect this profession, and ultimately increase the community impact of the volunteers engaged. There will also be special sessions focusing on grant makers and other philanthropic organizations which support volunteer engagement with funding, providing a unique opportunity for funders and nonprofit leaders alike to learn more about each other’s perspectives, approaches to collaboration, and challenges.

With the budgets of so many nonprofits and community-focused government programs on the chopping block, I hope this conference will also talk about how to advocate for those programs to voters and legislators.

It’s really wonderful that someone is attempting to have a national conference for managers of volunteers – it hasn’t happened in the USA since 2005. Back in 2006, the Association for Volunteer Administration (AVA), the national association of managers of volunteers, went under, due to financial mismanagement. With it went the annual national conference, the largest event in the world focused on the people and systems needed to support and involve volunteers, and event that helped elevate conversations about volunteerism beyond people-that-work-for-free-are-so-nice. The loss of AVA and its annual conference hurt not just managers of volunteers, but all volunteerism – there was no one who was championing the people in charge of creating tasks for volunteers and supporting volunteers in those tasks, and there was no one advocating for the resources those people need to do those jobs. I believe it’s why it’s been so hard to refute claims that the best way to measure volunteer value is by giving a monetary value to service hours, and why, in this era where everything is about community engagement, managers of volunteers at nonprofits have been largely left out of the conversation.

And, as I said the last time I blogged about this conference: if someone doesn’t update the Wikipedia page for the Association for Leaders in Volunteer Engagement (ALIVE) with citations OTHER than the ALIVE web site, the page is going to get deleted. I’ve donated a LOT of time to updating volunteering-associated pages on Wikipedia – it’s time for others to step in.

14 (was 13) things you do to annoy me on social media

handstopMore than a dozen things that annoy me regarding the use of social media by too many nonprofits, government initiatives and other mission-based programs:

1) You don’t post at least one item a week to your Facebook page.

2) You have created a gateway where everything you post to Facebook goes out on your Twitter feed. Never mind that every message ends up being truncated on Twitter, so that Twitter users see things like this: Join our staff, donors, participants, volunteers & allies as we march on Saturday to support the vital issue in our community regarding… with a link for more information. Most people will NOT click on that link to find out what in the heck you are talking about!

3) You don’t list every public event by your organization on the events function on Facebook, so that people can mark “interested” or “attending” and, therefore, receive automatic reminders of the event as the date approaches, or get an idea of who else is interested or who is attending. It also makes it easier for others to share those event details with others via Facebook.

4) You don’t have your organization’s full name in your Twitter profile. That means, if anyone wants to tag your organization in a tweet or wants to follow you, it will be difficult to find you, and they may even use the wrong Twitter handle, driving traffic to someone else instead of you.

5) You post only “one way” messages to Twitter and Facebook, rather than posts that encourage engagement, like questions, or posts that say “Tell us what you think about…”

6) On Twitter, you don’t participate in Tweetchats, you don’t respond to other organization’s tweets, you don’t retweet other organization’s messages – you don’t ENGAGE.

7) On Facebook, you don’t “like” or comment on the status updates of other organizations. You want them to do that for you, but you don’t do the same for them.

8) On Facebook, you don’t reply to or even “like” comments made on your status update. That means no one ever knows if you care that they’ve provided feedback on your activities.

9) You don’t thank people that share your Tweets or Facebook status updates.

10) On Twitter, you don’t spend any time reading tweets by others – you just tweet your own messages. That’s like going to a conference, shoving your brochure into people’s hands and walking away, never listening to them, never meeting anyone, never attending workshops.

11) You post far more messages encouraging donations than you post about accomplishments by your organization, things your volunteers have been up to,

12) You work with teens but don’t use Instagram.

13) You don’t experiment with GooglePlus or YouTube or Snap Chat, because you couldn’t figure out the value a year or two ago.

14) You have something awesome in your email newsletter and I want to share just that item via Facebook, but it’s not on your Facebook feed nor your Web site (except as maybe in a PDF version of your newsletter, which no one reads online) Feb. 22, 2017 addition

If you changed your ways regarding social media:

  • your donors and volunteers would feel more strongly about supporting you,
  • your donors would be more motivated to continue giving and volunteers would feel more motivated to complete assignments and take on more,
  • the media would be more inclined to contact you regarding a story or for your comment on current events,
  • you are more likely to attract new donors and volunteers,
  • your staff would become even better versed in talking about their work,
  • other organizations would be more inclined to refer others to you, to collaborate with you and to rely on you

Also see:

2017 National Summit on Volunteer Engagement Leadership

The Minnesota Association for Volunteer Administration (MAVA) is going to host the first national conference in the USA in more than a decade for people in charge of supporting and involving volunteers. The 2017 National Summit on Volunteer Engagement Leadership will be
July 26 – 28, 2017 in St. Paul, Minnesota. If you want to present at the conference (presenters are NOT paid), your proposal is due November 30, 2016. Please review the Request for Proposal Instructions before submitting a proposal.

Registration to attend the conference will open February 1, 2017.

It’s great that someone is attempting to have a national conference for managers of volunteers – it hasn’t happened in the USA since 2005. Back in 2006, the Association for Volunteer Administration (AVA), the national association of managers of volunteers, went under, due to financial mismanagement. With it went the annual national conference, the largest event in the world focused on the people and systems needed to support and involve volunteers, and event that helped elevate conversations about volunteerism beyond people-that-work-for-free-are-so-nice. The loss of AVA and its annual conference hurt not just managers of volunteers, but all volunteerism – there was no one who was championing the people in charge of creating tasks for volunteers and supporting volunteers in those tasks, and there was no one advocating for the resources those people need to do those jobs. I believe it’s why it’s been so hard to refute claims that the best way to measure volunteer value is by giving a monetary value to service hours, and why, in this era where everything is about community engagement, managers of volunteers at nonprofits have been largely left out of the conversation.

I would love to attend but, unfortunately, I don’t have the funds. If you would like to sponsor part or all of my flight or accommodation costs, please contact me ASAP at jc@coyotecommunications.com (as the deadline for presentation proposals is Nov. 30, I need ot hear from you before then!).

And on a side note: if someone doesn’t update the Wikipedia page for the Association for Leaders in Volunteer Engagement (ALIVE) with citations OTHER than the ALIVE web site, the page is going to get deleted. I’ve donated a LOT of time to updating volunteering-associated pages on Wikipedia – it’s time for others to step in.

When “participatory” & “consultation” are just words

social cohesionWhen you work in humanitarian initiatives in other countries, whether your project concerns water or HIV/AIDS or maternal health or vaccines or bridge construction or government web sites or whatever, your nonprofit headquarters and your donors will emphasize over and over that you must employ ways for the local people to participate in decision-making.1,2

Yet, too often participatory decision-making doesn’t happen in developed countries, by the governments that fund overseas initiatives and demand details about how participatory decision-making was assured.

The backlash against the European Commission (the government of the European Union), manifested most recently by Brexit and the Belgian region of Wallonia rejecting a long-planned free trade pact between the EU and Canada3, are great examples of lack of participatory decision-making.

So is the anger in Portland, Oregon regarding the new contract with Portland Police Department4, 5

And so is the anger and protests regarding the Dakota Access Pipeline. The pipeline is being built by Texas-based Energy Transfer Partners and will transport as many as 570,000 barrels of crude oil daily from North Dakota to Illinois. The Midwest Alliance for Infrastructure Now, a group that supports the pipeline, says 100% of the affected landowners in North Dakota, where part of the Standing Rock Sioux Tribe lives, voluntarily signed easements to allow for construction, and the Army Corps of Engineers, the consulting agency for the project, has a list of dates it said it contacted the tribe, or tried to and never heard back.6, 7 In addition, government officials believe they have followed the consultation process promoted by the President’s office in 2010.8

But the Seattle Times says “Environmental documents filed by the company show that during its permit application the tribe was not even listed in the entities consulted during a piecemeal, fast-track review of the project by the Corps. Company contractors contacted the county weed board, the Audubon Society, county commissioners and more. But not the Standing Rock Sioux Tribe, permitting documents show.” The company has not allowed the tribe’s archaeological experts to review the ground in the path of the pipeline as it comes toward Standing Rock. The tribe’s expert, Tim Mentz Sr., in a review at the invitation of a private landowner, discovered some important artifacts, including stone effigies, burial sites and rare depictions of celestial constellations. The Seattle Times says, “So confident was Energy Transfer Partners that its work would go smoothly, that it started building the pipeline last spring, long before it had all its last permits in hand.”9

There can be no argument that tribes have been historically unable to influence projects that affect them and the land they hold sacred so this feels like just yet another land grab against native people in the USA that will marginalize them and hurt their lives. Sarah Krakoff, a professor at the University of Colorado specializing in American Indian Law and Natural Resources Law, says, “Sometimes what the agencies think of as adequate and with all good intentions do not feel adequate from the tribal side. Either because the process isn’t meaningful to them, it doesn’t accord with their timeframe or decision frame.”

Even when participatory decision-making is emphasized, the actions taken that are supposed to provide ways for lots of different people to influence what’s happening can be just for show; any community activist can tell a story about meticulously capturing the input of a group through a variety of listening exercises, only to have all that feedback utterly ignored in the final plans. I don’t know that this happened in the case of the Dakota Access Pipeline, but I’ve seen it happen overseas in my own humanitarian agency work; it’s infuriating.

And even well-done participatory decision-making isn’t always enough to keep protests at bay: until 2016, the ongoing consultative processes regarding the Malheur National Wildlife Refuge between local people, including ranchers, birders, outdoor enthusiasts, environmentalists, tribal members and others was considered a model for other communities. But that process, including a landmark 2013 agreement, didn’t stop people from far outside the area from using guns and force to invade the refuge, occupy it and cause many thousands of dollars in damage, including to private property and tribal lands.10, 11

On a related note, social media posts the Dakota Access Pipeline are often tagged with #NoDAPL, and slackervism / slactivism abounds, with people posting memes in support of the the Standing Rock Sioux Tribe, or adjusting their Facebook page to show they are at the Standing Rock Indian Reservation when they actually aren’t.12 It’s supposed to somehow create support for the tribe and to confuse law enforcement authorities regarding who is at Standing Rock and who isn’t, but Snopes points out that there’s no record that such has helped at all, including in attracting more “material assistance.”13

Since I’m really not fond of slacktivism, here are ways to REALLY help re: #NoDAPL without leaving your house or coffee shop or wherever you are with Internet and phone access :

(1) Call North Dakota governor Jack Dalrymple at 701-328-2200, leaving a RESPECTFUL, firm message on this subject (I find writing out the statement & reading from it helps me).

(2) Call the White House at (202) 456-1111 or (202) 456-1414 & tell President Obama to rescind the Army Corps of Engineers’ Permit for the Dakota Access Pipeline.

(3) Sign the petition at petitions.whitehouse.gov

(4) Contact the executives of Energy Transfer Partners that are building the pipeline:

Lee Hanse, Executive Vice President
Telephone: (210) 403-6455 or email: Lee.Hanse@energytransfer.com

Glenn Emery, Vice President
Telephone: (210) 403-6762 or email: Glenn.Emery@energytransfer.com

Also see:

Sources:

  1. Oil workers and oil communities: counterplanning from the commons in Nigeria, Terisa E. Turner 1997
  2. LEFT BEHIND; As Oil Riches Flow, Poor Village Cries Out, New York Times
  3. Wallonia rejects EU ultimatum over Canada free trade deal, EuroNews
  4. Portland City Council approves police contract amid unruly protest, Oregon Live
  5. Why protesters are mad about the police contract, Oregon Live
  6. What to Know About the Dakota Access Pipeline Protests, Time
  7. Tribal Consultation At Heart Of Pipeline Fight, insideenergy.org
  8. Guidance for Implementing E.O. 13175, “Consultation and Coordination with Indian Tribal Governments” , whitehouse.gov
  9. The violent Dakota Access Pipeline protest raged for hours — until this tribal elder stepped in, Seattle Times
  10. Audubon Society of Portland Statement on the Occupation of Malheur National Wildlife Refuge
  11. Beyond the Oregon Protests: The Search for Common Ground, Environment 360, Yale University
  12. Standing Rock Facebook Check-in, CNN
  13. Facebook check-in at Standing Rock, Snopes