Category Archives: Community / Volunteer Engagement

Welcoming immigrants as volunteers at your organization

Disclaimer: this is not legal advice. I am not a lawyer. Any activity incurs risk. The author (me) assumes no responsibility for the use of information contained within this document.

graphic by Jayne Cravens representing volunteers
Volunteer engagement is so much more than getting work done
: it allows the community to see, first hand, what a nonprofit or other mission-based organization or program does, it allows a nonprofit or government program to cultivate relationships with certain demographic groups it might not otherwise, it creates stronger ties between a program and the community, and it can contribute to community cohesion, bringing together different segments of a population in a setting that can help build relationships and understanding.

All of these reasons for engaging volunteers are why it’s a good idea for mission-based programs to explore ways to welcome residents who are immigrants as volunteers. You are missing out on a tremendous amount of talent and energy if you are excluding immigrants as volunteers, and such exclusion contributes to community divisions.

Immigrants might be long-term residents of a neighborhood or community, but they can feel on the margins of such, for a range of reasons. They often have children in the local school system, work in a local job, attend a local community of faith, pay taxes, are affected by the same social, political, economic and environmental issues as other residents, etc., but may not feel included or welcomed to volunteer in their communities. Just like other people, immigrants care about children, the environment, people with disabilities, safety, local prosperity, animals and more in the places where they live.

There is no law preventing an immigrant from volunteering with nonprofit organizations in the USA, and most local government agencies, including public schools, also aren’t prohibited by law from involving immigrants as volunteers. This is in contrast to federal agencies, where there are some prohibitions (more on that later).

Here are ways to make your organization more welcoming for immigrants living in your community. Note that this is USA-specific information, and, again, note that rules regarding volunteer screening and engagement can be different for nonprofit organizations versus federal agencies:

If your nonprofit organization or local government agency currently says on its web site or in other material that a volunteer must be a citizen of the USA, reconsider that requirement. Such a requirement excludes green card holders – legal permanent residents – among others. Why would you exclude green card holders from volunteering as, say, volunteer firefighters or tutors in the local school system? Think carefully about why you have certain citizenship or legal residency requirements for volunteers, and unless you can come up with a specific reason for this requirement – for instance, some roles require a multi-state criminal background check because the volunteer would be working with children or other vulnerable populations – consider changing that protocol.

According to this web site from the USA National Park Service, citizens of countries other than the USA are eligible to participate in federally-sponsored volunteer programs only if they are accepted for one of the Exchange Visitor Program categories through a designated sponsoring organization that is certified by the U.S. Department of State. Individuals who are not USA citizens but reside in here may volunteer with a federal agency if they are a lawful permanent residents (green card holders); or if they are non-immigrant aliens with F-1 or J-1 visa status, who are bona fide students residing in the USA to pursue a course of study at a recognized, approved institution of education. Again, these are rules for volunteering with federal agencies, NOT with local government agencies, like public schools, nor with nonprofit organizations.

Also, note that the US military allows certain undocumented immigrants to serve.

If your organization requires volunteers to provide documentation to prove their identity, then state on your web site and in orientations for new volunteers that, at least for some volunteering roles, this could be a driver’s license or passport from any country, not just the USA. You could also ask for a consular identification card, which is issued by some governments to their citizens who are living in foreign countries (they are not certifications of legal residence within foreign countries). If you require proof of a local residence and a local mailing address, ask for a utility bill or housing lease. You can also ask for references from employers or officials of the person’s community of faith. It is possible to do criminal background checks on immigrants without social security numbers: even with just a person’s name and date of birth, many county and state criminal databases will indicate if any applicant has had any prior arrests or convictions. Make it clear to applicants if you are going to do this with their information (submit it to local law enforcement). You may want to check with the law enforcement agency that does your criminal background checks to ask them about their policy for working with U.S. Immigration and Customs Enforcement (ICE); many law enforcement agencies will not turn over any information to ICE without a court order, and if they have this stated policy (these days, it will be on their web site if they have this policy), you can let your volunteer applicants know.

Some organizations, such as public schools, require that volunteers provide social security numbers so that a particular type of criminal background check can be conducted, and in many cases, that requirement cannot change because it is required by a state law. But what can change is volunteer roles that are offered. Could you create volunteer roles that don’t require a criminal background check, because a volunteer is never alone with children or other vulnerable populations? For instance, nonprofits that do beach cleanups don’t do criminal background checks of the participating volunteers, nor ask for their social security numbers. Habitat for Humanity does not ask for this information for volunteers participating in house building. Nonprofit theaters and performing arts centers rarely do criminal background checks on volunteer ushers, who show people to their seats before a performance. Could you create such volunteering tasks that don’t require criminal background checks, because the volunteers are always in groups, never one-on-one with a volunteer, client, member of the public, etc.? For instance, in a public school, you could set the rule that only volunteers with a social security number and valid state ID would be allowed unsupervised access to children, for such activities as tutoring and to chaperone field trips, but allow other volunteers without social security numbers (but are vetted in other ways) to create murals or help at in-classroom parties.

(and remember that keeping children and other vulnerable populations safe requires MUCH more than a criminal background check – see this resource for more information)

No matter what form of identification you ask for, state clearly on your web site and in your orientation for new volunteers that you will not sell, trade or give this information to any other agency, that only your human resources staff and head of the organization will have access to this information (no other staff should be able to go through volunteer – or paid staff – files), and that you will not give these records to any law enforcement agency without a court order. Also clearly state that you will not voluntarily release personally identifiable data or information to any law enforcement agency, and will not release information that may be used to ascertain an individual’s religion, ethnicity or race, unless for a law enforcement purpose unrelated to the enforcement of a civil immigration law and only with a court order – or with the volunteer’s permission. Explain your photo release policy carefully, and give all volunteers the right to ask that a photo of themselves be removed from your web site.

Note in your communications with new volunteer applicants that no staff member at your organization shall grant ICE or border patrol agents access to your facilities for investigative interviews or other investigative purposes without a court order. You may want to put this statement on your web site as well.

Except when compelled by a law or a specific written policy, there’s no reason for an organization to inquire into the immigration or citizenship status of anyone. Talk to all employees, consultants and volunteers about what they should and should not ask of each other – not just immigration status, but also things like income, property holdings, health conditions (“Are you disabled?!”), etc.

Consider posting a sign such as the one below at your entrance and in your lobby, to make it clear you welcome all people to inquire about volunteering, about client services, etc.:


A group of volunteers supporting the Charlotte-Mecklenburg Schools in North Carolina was assigned to find a way undocumented immigrant parents could volunteer in their schools. This article is about their struggle and this article is about what they finally ended up doing.

My only other caution regarding involving immigrants as volunteers would be involving such in unpaid internships. An unpaid internship is volunteering, just as virtual volunteering, skilled volunteering, pro bono services, microvolunteering, episodic volunteering, group volunteering and all the other forms of donated, unpaid service are. But internships are full-time experiences and meant specifically to give someone on-the-job training for eventual paid work. The US Department of Labor is concerned both with the protection of jobs for United States citizens, and views internships as jobs, even those at nonprofits.

On a different note: A federal judge granted class-action status to a lawsuit filed in 2014 claiming thousands of detained immigrants were forced to work for $1 a day or nothing at all while in custody of ICE at Denver Contract Detention Facility. The forced labor could be considered a violation of federal anti-slavery laws, according to the Washington PostJaqueline Stevens, head of Northwestern University’s Deportation Research Clinic, said the Denver facility violated the federal standards of volunteer work programs in which many detainees are required to participate. Stevens’ research prompted the original lawsuit. “Just slapping the word ‘volunteer’ in front of ‘work program’ doesn’t exempt the prison firm from paying legally mandated wages any more than McDonald’s can use ‘volunteer’ senior citizens and pay them Big Macs,” Stevens told the Washington Post.

Here are more resources from other organizations:

  • National Volunteer Week: How Much Do Immigrants Volunteer? “Volunteering has long been shown to bring stability to neighborhoods and increase the level of cohesion and bonding among friends and neighbors. In communities with large immigrant populations, these are particularly desirable attributes, and places like New York City have already increased efforts to incorporate immigrants into social and political volunteerism… Our analysis produced some interesting takeaways that can help advocates and community leaders inspire more immigrants to join organizations—and, in turn, get more out of their participation.” From the New American Economy Action Fund
  • Increasing Knowledge Related to the Experiences of Undocumented Immigrants in Public Schools. This article describes the experiences of school personnel working with undocumented immigrants in public schools and the opinions and attitudes of school personnel. It was published in Educational Leadership and Administration: Teaching and Program Development, Volume 24, January 2013, ISSN 1532-0723 © 2013 California Association of Professors of Educational Administration
  • Parental Involvement in Schools. “Students with parents who are involved in their school tend to have fewer behavioral problems and better academic performance, and are more likely to complete high school than students whose parents are not involved in their school. Positive effects of parental involvement have been demonstrated at both the elementary and secondary levels across several studies, with the largest effects often occurring at the elementary level. A recent meta-analysis showed that parental involvement in school life was more strongly associated with high academic performance for middle schoolers than helping with homework. Involvement allows parents to monitor school and classroom activities, and to coordinate their efforts with teachers to encourage acceptable classroom behavior and ensure that the child completes schoolwork. Teachers of students with highly involved parents tend to give greater attention to those students, and they are more likely to identify at earlier stages problems that might inhibit student learning. Parental involvement in school, and positive parent-teacher interactions, have also been found to positively affect teachers’ self-perception and job satisfaction.”

Here are my own resources on related topics:

Involving volunteers: a cop out for paying staff?

Nurses in the Philippines are angry. They are being forced to work for free, or for a stipend on which they cannot live, while the hospitals where they are working call them “volunteers.” Some hospitals are even charging nurses for their “volunteer” work experience. Thousands of graduate nurses are paying hospitals and working for months without salaries under the guise of “training,” so the nurses can gain work experience and have an improved chance of being employed as a regular staff eventually. As a result of this exploitation, nurses have filed cases against four hospitals through the Philippines Department of Labor and Employment – National Labor Relations Commission in February and March. Nurses have also sought the help of a Philippines political party, the Ang Nars Party, which has been using its Facebook page to highlight their campaign against what they are calling “false volunteerism”. (Thanks, oh-so-awesome DJ Cronin, for the heads up about this situation!)

You can read more about this situation at the Nursing News, March 2, 2017, but be warned: this is a click-bait site, packed with advertising banners and in-text advertising links.

I am, of course, outraged about this situation in the Philippines. It’s the same outrage that prompted me to call on the United Nations to defend its involvement of full-time, unpaid interns. It’s not only horrible that these nurses are being exploited; these kinds of actions create campaigns opposed to some or all volunteering (unpaid work). No doubt the hospitals in the Philippines have happily talked about the value of volunteering only in terms of money saved in not paying staff, just as ILO, the Johns Hopkins University Center for Civil Society Studies, UNV, and others have encouraged them to do.  The result of this exploitation will be a further backlash against all volunteering in hospitals in the Philippines – and beyond. The fight against unpaid internships hurts volunteering. And all of this is because so many organizations see volunteers only as a way to not pay staff, to save money.

If you do not have a  written statement that explains explicitly why your organization reserves certain tasks / assignments / roles for volunteers, including unpaid interns, and that statement has NOTHING to do with not having enough money to pay staff, then you have no business involving volunteers, or unpaid interns, or whatever it is you want to call people you aren’t paying for work.

Good luck to the nurses in the Philippines. And good luck to hospitals in justifying future engagement of volunteers after making so many enemies to the term.

Also see:

volunteers scramble to preserve online data before government deletes it

Online volunteers aren’t always remote; hackathons and Wikipedia edit-a-thons bring together people in the same physical space, at the same time, to volunteer online, to code for good, to create content for the arts or under-represented groups or science topics on Wikipedia, and now, to preserve critical scientific data that is under threat by the new Presidential administration in the USA.

ProPublica found that the new administration edited an educational website for kids to significantly downplay the negative impacts of coal. The White House also removed all of the data from its portal of searchable federal data. The site previously included data on everything from budgets to climate change to LGBT issues. It now displays a message telling people to: “Check back soon for new data.” Staff under the new Secretary of Education have deactivated the Individuals with Disabilities Education Act (IDEA) web site. You can still see it at http://www.archive.org. That archived version is packed with information for parents of children with disabilities. If you go to the new web site, however, you’ll see a greatly-scaled back web site, with a lot of information no longer available.

Groups are organizing through traditional social tools like Twitter and Facebook to help preserve information before it disappears and to retrieve information removed from official government web sites.

This 25 February 2017 story on the CNN web site, Why Trump’s election scares data scientists, talks about Data Refuge, which was founded after the election with a goal of tracking and safeguarding government data. The volunteer group of hackers, writers, scientists and students collects federal data about climate change in order to preserve the information and keep it publicly accessible. In the past three months, Data Refuge has hosted 17 events where hundreds of volunteers learn how to copy and publish research-quality data. The group, which grew out of the Penn Program in Environmental Humanities, also monitors scientific research that depends on government funding because there’s concern this could dry up.

One platform, data.world, is a social network exclusively for people who want to find and collaborate on building data sets, much like how programming site GitHub lets coders collaborate on building apps. It already has tens of thousands of open government data sets available.

This 13 February 2017 Wired.com story, Diehard Coders Just Rescued NASA’s Earth Science Data, talks about volunteers coming together across the USA to preserve online scientific information and other info they fear will be permanently removed from government web sites under the Trump administration, and building systems to monitor ongoing changes to government websites. By the end of one day, one group had collectively loaded 8,404 NASA and DOE webpages onto the Internet Archive, effectively covering the entirety of NASA’s earth science efforts. They’d also built backdoors in to download 25 gigabytes from 101 public datasets, and were expecting even more to come in as scripts on some of the larger dataset finished running.

But there is still much work to do. “Climate change data is just the tip of the iceberg,” says Eric Kansa, an anthropologist who manages archaeological data archiving for the non-profit group Open Context. “There are a huge number of other datasets being threatened with cultural, historical, sociological information.” A panicked friend at the National Parks Service had tipped him off to a huge data portal that contains everything from park visitation stats to GIS boundaries to inventories of species.

Some of these efforts on Twitter:

@DataRescueBOS

@SeattleDataResQ

Also see:

Advice for and examples of One(-ish) Day “Tech” Activities for Volunteers

Hackathons for good? That’s volunteering!

Where are the evaluations of hacksforgood/appsforgood?

Open Air Hackathon – Nonprofits Get Web Sites, Designers Get Accessibility Training

Wikipedia needs improvement re: volunteerism-related topics

vvbooklittle The Last Virtual Volunteering Guidebook, by Susan J. Ellis and myself, is our attempt to document all the best practices of working with online volunteers, from the more than three decades that virtual volunteering has been happening. It’s available both in traditional print form and in digital version. Thanks to everyone who has purchased it so far! Bonus points if you can find the sci fi/fan girl references in the book…

AmeriCorps, VISTA, other CNCS programs could soon be gone

On February 17, 2017, The New York Times reported that the Corporation for National and Community Service (CNCS) may be among the federal programs being considered for elimination in the Fiscal Year 2018 budget.

As a federal agency, CNCS is the nation’s largest grant-maker in support of service and volunteering. The agency manages AmeriCorps, Senior Corps, the Social Innovation Fund, and the Volunteer Generation Fund. AmeriCorps alone engages more than 75,000 men and women in intensive service each year at more than 21,000 locations including nonprofits, schools, public agencies, and community and faith-based groups across the country.

If you are a US citizen, I strongly encourage you to:

  1. Call your Congressional Representative and two US Senators and share your opinion about national service funding. Calling or sending a postal letter is most effective; emails are too easily ignored.
  2. Sign up to participate in the National Peace Corps Association’s National Days of Action, March 3-15, to convey to your elected leaders why these programs matter.
  3. Support the efforts of those speaking up for the Peace Corps nationwide on social media March 3 by joining the NPCA’s “thunderclap”, a coordinated social media blast.
  4. Contact your local newspapers with a letter to the editor in support of CNCS programs.

News stories & blogs re: AmeriCorps cuts:

Agencies in Oklahoma worry about fate of AmeriCorps

Denver schools brace for Trump’s proposed AmeriCorps cut

The Republican Case for Saving Americorps

Also see:

The legacy of early tech4good initiatives

UNLogoThe Internet changes so quickly. As does our offline world. It’s amazing not only how quickly web sites go away, but how often entire initiatives are scrubbed online as well – even major United Nations initiatives that were covered extensively once-upon-a-time in major media. That’s a big problem if much of your professional work has been for and with online initiatives.

I’ve been working with organizations online since the 1990s, and many of those organizations are long gone. The initiatives I worked with may have gotten coverage from major media outlets and had huge names behind them back in the day – David Bowie, Bill Clinton, Bono, Nelson Mandela and more – and done a lot of great work, but when those initiatives go away, so do their web sites, all their research and all the records of their work – sometimes from the Internet Wayback Machine as well.

You may think outdated information is no longer useful and should go away. The reality is that “old” information is often vitally important. If anything, it often offers baseline data you can use to compare with data now, and together, it shows you, for instance, if the situation has improved for women online, or if the challenges for women getting online are the same now as they were in the 1990s, or if the promises made now regarding technology are the same unrealized promises from 20 or 30 years ago, and on and on. Having access to old information can also help you avoid previous missteps – or rediscover something that never should have gone away that you can use now.

If you can remember a defunct initiative’s web site address, you can often find archived versions of the site at archive.org, a site I use at least a few times a month. But if you can’t remember a defunct initiative’s URL, you may never be able to find deleted information again. And, as has already been noted, archive.org may not have the web site; sometimes, new owners of an organization ask for old web sites to be taken down, and the site complies.

Early in 2016, I started spending a lot of time updating various pages on Wikipedia related to subjects of greatest interest to me, including several defunct tech4good initiatives. Many times, when I’m trying to find information about a now-defunct volunteering or tech initiative, a Google or Bing search leads me to a page on Wikipedia, but the information isn’t always up-to-date or complete. When I can improve an entry, I do. But a big problem with Wikipedia is that someone can come along at any time and rewrite and delete all of your hard work – or even delete an entire page you have relied on for reference for modern research projects and proposals. I’ll keep updating Wikipedia, but I’ve realized there’s a need to create a more permanent archive of some of the volunteering and tech initiatives with which I’ve been associated, as well as those that I know did great work in the past.

So I have created the following pages on my own web site, to more permanently capture this information. Some pages are just summaries, while other sections are comprehensive. Whenever possible, I’ve included the original URLs, so that you can use archive.org to see complete web sites of these initiatives yourself, if they are there at all. I hope this info is helpful to those who worked on such initiatives in the past and would like to reference this work, as well as helpful to those doing research on the impact of nonprofit/NGO tech use, tech4good, ICT4D, volunteering and other initiatives.

I also hope these pages will be a caution to those who launching so-called disruptive technologies, or a tech tool or management approach the designers believe is entirely new and innovative, or a tool or approach with some pie-in-the-sky promises: always look at what’s been done before. You might be surprised to find that what you were promising now, or think you invented, was talked about many years ago:

United Nations Tech4Good / ICT4D Initiatives, a list of the various UN initiatives that have been launched since 2000 to promote the use of computers, feature phones, smart phones and various networked devices in development and humanitarian activities, to promote digital literacy and equitable access to the “information society,” and to bridge the digital divide. My goal in creating this page is to help researchers, as well as to remind current UN initiatives that much work regarding ICT4D has been done by various UN employees, consultants and volunteers for more than 15 years (and perhaps longer?).

United Nations Technology Service (UNITeS), a global volunteer initiative created by Kofi Annan in 2000. UNITeS both supported volunteers applying information and communications technologies for development (ICT4D) and promoted volunteerism as a fundamental element of successful ICT4D initiatives. It was administered by the UN Volunteers program, part of UNDP, and during the tenure of UNITeS, the UNV program helped place and/or support more than 300 volunteers applying ICT4D in more than 50 developing countries, including 28 Least Developed Countries (LDC), making it one of the largest volunteering in ICT4D initiatives. Part of the UNITeS mandate was to try to track all of the various tech volunteering initiatives and encourage them to share their best practices and challenges with each other. UNITeS was discontinued as an active program in 2005.

What Was NetAid?
A history of the NetAid initiative, part of which became the UN’s Online Volunteering service. This is what I was referring to specifically with all that name-dropping at the start of this blog.

Lessons from onlinevolunteering.org
Some key learnings from directing the UN’s Online Volunteering service from February 2001 to February 2005, when I directed the initiative, including support materials for those using the service to host online volunteers. This material, most of which I authored, was recently removed from the latest version of the OV service.

Tech Volunteer Groups / ICT4D Volunteers
A list of tech volunteering initiatives, some defunct, some still going strong, that recruit tech experts to volunteer their time support either local nonprofit organizations or NGOs in developing countries regarding computer hardware, software and Internet tech-related tasks.

The Virtual Volunteering Project
In 1995, a then-new nonprofit organization called Impact Online, based in Palo Alto, California, began promoting the idea of virtual volunteering, a phrase that was probably first used by one of Impact Online’s co-founders, Steve Glikbarg. In 1996, Impact Online received a grant from the James Irvine Foundation to launch an initiative to research the practice of virtual volunteering and to promote the practice to nonprofit organizations in the United States. This new initiative was dubbed the Virtual Volunteering Project, and the Web site was launched in early 1997. After one year, the Virtual Volunteering Project moved to the Charles A. Dana Center at The University of Texas at Austin, and Impact Online became VolunteerMatch. I directed the project from December 1996 through January 2001, when I left for the UN; the project was then discontinued. This is an archive of the Virtual Volunteering Project web site just before I left.

Early History of Nonprofits & the Internet
The Internet has always been about people and organizations networking with each other, sharing ideas and comments, and collaborating online. It has always been interactive and dynamic. And there were many nonprofit organizations who “got” it early — earlier than many for-profit companies. So I’ve attempted to set the record straight: I’ve prepared a web page that talks about the early history of nonprofits and the Internet. It focuses on 1995 and previous years. It talks a little about what nonprofits were using the cyberspace for as well at that time and lists the names of key people and organizations who helped get nonprofit organizations using the Internet in substantial numbers in 1995 and before. Edits and additions are welcomed.

Also see:

Incredibly Sad News re Gary Chapman Internet Pioneer

This article from the Nonprofit Quarterly about nonprofits losing critical archives as tech changes rapidly. In the article, the Atlantic is quoted:

Digital space is finite and expensive. Digitally stored data can become corrupted and decay as electrical charges used to encode information into binary bits leak out over time, altering the contents. And any enduring information could be lost if the software to access it becomes obsolete. Or a potent, well-timed coronal mass ejection could cause irreparable damage to electronic systems.

For an effort to be sustainable, volunteers & activists need a break

Many national and state legislators in the USA are reporting record attendance at their public meetings, and their phone lines are constantly busy and voice mail accounts are constantly full, as constituents call in record numbers. The largest series of protest marches that have ever occurred in the USA in one day happened on January 21, 2017, the Women’s March, and there has been a range of protests, big and small, ever since. People are holding legislative and editorial letter-writing parties at their house, for attendees to pressure legislators and the media regarding various issues. VolunteerMatch is reporting a record number of people visiting its web site and signing up to volunteer – according to an article in the Chronicle of Philanthropy (it’s behind a paywall – can be seen by subscribers only), VolunteerMatch set a single-day record with more than 72,355 unique visitors on January 24, four days after the new president was inaugurated. VolunteerMatch’s second busiest day was November 10, two days after the election, with 69,318 visitors. January 25 and November 15 ranked third and fourth in web traffic.

The amount of civic participation in the USA right now is staggering. But it’s also unsustainable. People will need a break. They will also need to be re-inspired at some point. Those are critical points that those supporting and managing these activists and volunteers need to keep in mind.

I’ve been more politically active since November than I’ve been in more than 20 years, and I’m exhausted. So, a week ago, I wrote on Facebook “Sometimes, you have to cash in some privilege and go to the beach….”  and posted photos of me, my husband and our dog at a beach. One of my Facebook friends got upset, affirming that just because you can go to the beach, you aren’t privileged, that lots of people of various ethnicities go to the beach, etc.

In my computer’s dictionary, the word privilege is defined as a special right, advantage, or immunity granted or available only to a particular person or group of people. And, therefore, being able to go to the beach amid green cards getting canceled, families and children living in terror for fear of some members being deported, millions of people realizing they won’t have health insurance after 2017, women’s health care choices being restricted, people’s water supplies threatened by pipelines and dangerous amounts of lead and an upswing in racially-charged language, is, indeed, a privilege.

wizardMy colleague and friend, Erin Barnhart, was one of the people organizing the Oregon members of the January 21 March for Women in Washington, DC.  I’ve no doubt her fellow organizers were so thankful for her extensive volunteer management knowledge and highly sensitive nature, especially her incredible sensitivity to difference. I also know that she’s exhausted and needs a break! She wrote the following on her Facebook page and, with her permission, I’m sharing it here:

There’s a concept in volunteer management that I and others like to call “stepping forward, stepping back.” Here’s how it works: volunteers collaborate as a team and, as life obligations interfere or energy is depleted, people are able to step back from the work for a time while others step forward to carry the load. When they return to the team, they then make it easier for others to temporarily step back from the circle. It’s a great way to keep projects going while also making appropriate space for people’s needs. This model is on my mind today.

Specifically, I’m aware of my privilege as I post photos of a sunny vacation while, around the country, people are still protesting, filing legal briefs, fighting for their and other’s civil rights with everything they’ve got. While I enjoyed a walk by the beach, camps were being cleared at Standing Rock. The fight continues and the work hasn’t stopped. Indeed, in many ways, it’s only just begun.

My goal this week is to enjoy time with my mom and to engage in some much needed self care. There’s a long battle ahead and I intend to be in it. That said, as I step back knowing that others have stepped forward, I will also do my best to stay aware and engaged, bearing witness and signal boosting where and when I can.

The takeaway from this self-aware post is, I hope, this: Step back as needed, folks. Take care of yourselves if and how you can. You are needed and valued and we will step forward to cover you. Thank you to everyone doing the hard work this week so that I can step back myself.

Remember that your volunteers and activists need to step back and take care of themselves sometimes. They may need a break. And you, the lead volunteer or lead manager of volunteers, may need to tell them that, explicitly. And you may need a break yourself! Don’t feel guilty; refresh, reboot, recharge.

You also need to help re-inspire your volunteers and activists. Don’t just focus in your messages to them on things they need to be doing to support a cause – give them reasons to celebrate sometimes. You might need volunteers who are focused specifically on identifying the impact of activists’ efforts.

See you out there – or at the beach.

Also see:

Facebook use to organize Women’s Marches: lessons learned

Being emotionally ready to volunteer – or to continue volunteering

Sympathy for one group – but not the other?

I had a conversation this week and, in trying to make a point to the person with whom I was speaking, these two narratives popped into my head, almost fully formed before I even wrote them down:

muslim and police woman

I am a Muslim. I love being a Muslim. So much of my identity is based in being a part of Islam. I love the camaraderie and fellowship of other Muslims. I make no apologies for that.

I understand that many people are afraid of me. That makes me sad, and, at times, very defensive, even angry.

It is completely unfair that people assume all Muslims are bad because of the violent acts of a small minority of Muslims in the USA. The vast majority of Muslims are good people who care deeply about their communities, they want to contribute positively to such, and they want all people to live in peace. Yes, there are Muslims that do not respect human rights and that have done horrible, violent, reprehensible things in the USA, like:

But I should not have to publicly condemn such acts of violence over and over and over. The assumption shouldn’t be made that I support these events just because I’m a Muslim.

We’ve seen social media posts and videos of Muslims, some of them considered leaders by other Muslims, celebrating or trying to justify these violent acts. But I shouldn’t have to apologize because an Iman with thousands of followers excuses or even promotes these violations of human rights. I want to be judged by my character and actions, not those of others.

I’m proud of my hijab, and when you see me in it, please don’t automatically assume that I am a bad person and that I am your enemy. Please talk to me. Get to know me. I welcome the conversations.

I am a police officer. I love being a police officer. So much of my identity is based in being a police officer. I love the camaraderie and fellowship of other officers. I make no apologies for that.

I understand that many people are afraid of me. That makes me sad, and, at times, very defensive, even angry.

It is completely unfair that people assume all police officers are bad because of the violent acts of a small minority of police officers in the USA. The vast majority of police officers are good people who care deeply about their communities, they want to contribute positively to such, and they want all people to live in peace. Yes, there are police officers that do not respect human rights and that have done horrible, violent, reprehensible things in the USA, like:

But I should not have to publicly condemn such acts of violence over and over and over. The assumption shouldn’t be made that I support these events just because I’m a police officer.

We’ve seen social media posts and videos of police officers, some of them considered leaders by other police, celebrating or trying to justify these violent acts. But I shouldn’t have to apologize because a police union with thousands of members excuses or even promotes these violations of human rights. I want to be judged by my character and actions, not those of others.

I’m proud of my uniform, and when you see me in it, please don’t automatically assume that I am a bad person and that I am your enemy. Please talk to me. Get to know me. I welcome the conversations.

These two groups are so similarly demonized, but I never realized it until the morning of the day I originally drafted this. Both of these groups can say the same thing, almost word-for-word, about how they are negatively perceived by many people.

There are going to be people who are going to read one column and totally agree – and read the other column and be outraged. There are those that believe all Muslims are potential terrorists because of the acts of a minority, but would never believe all police are potentially racist because of the acts of a minority of members. And vice versa.

If you read this and felt sympathy for one group, but not for the other, I hope you will think long and hard about why that is.

Comments are welcomed, unless such use what I consider misinformation or hate-based language.

Also see:

Mike Bright, Microvolunteering’s #1 Fan, Has Passed Away

I am heart-broken to announce that Mike Bright passed away on Tuesday after battling cancer since October of last year. I have heard from his wife, Deb <debmike@talktalk.net>, and have received permission to share the news.

Mike BrightMike Bright was the biggest, most passionate promoter of microvolunteering EVER. He launched the Help From Home initiative (http://helpfromhome.org/) entirely on his own and leveraged the Internet brilliantly to promote this form of episodic virtual volunteering, giving it more attention than it has ever had before. Because of his extensive work, I link to him on both my own web site and on the Virtual Volunteering wiki. Susan Ellis and I have a photo of Mike, in his PJs at a computer (at left), on page 31 of The Last Virtual Volunteering Guidebook, in the section about microvolunteering (of course). And I featured Mike prominently in a report for the European Commission, the government of the EU, regarding the prevalence and potential of virtual volunteering in Europe. I would say that it’s because of Mike’s efforts to track microvolunteering in the UK that I am able to say the UK is #2, behind Spain and, perhaps, tied with Poland, for having the greatest amount of virtual volunteering in Europe. Mike’s contributions and promotions regarding microvolunteering have been invaluable to nonprofits, NGOs, charities, and other organizations all over the world – and his legacy will be all that he wrote and researched on the subject.

I am so sorry I never got to meet Mike in-person, but I have lost a respected, admired colleague nonetheless.

Deb said in an email to me, “just to let you know Mike’s Special Day will be held on 14th February 2017, Valentines Day. No flowers but donations to Oxfam and FoodBank if you so wish. Black isn’t the name of the game and we have asked people to wear what they feel comfortable in.” Feel free to contact her if you want to offer condolences.

We’ve lost such an important contributor to the field.

Facebook use to organize Women’s Marches: lessons learned

womensmarchThe women’s marches on Saturday, January 21, 2017, may have been the largest single day of marches in US history. Somewhere between 3.3 million and 4.6 million marched in cities across the USA, according to political scientists from the Universities of Connecticut and Denver, who are compiling a mammoth spreadsheet listing turnouts, from the roughly half a million that demonstrated in Washington to the single protester who picketed Show Low, Arizona. There were also marches around the world.

Facebook was an essential tool in organizing women’s marches all over the USA. Most everyone I know personally who was a part of a march got their information from a Facebook group set up specifically for their city’s demonstration.

I joined two of the online groups, for Portland, Oregon and for Washington, DC, and it was fascinating to watch how the groups were used. Some things I learned observing the online organizing:

  1. March organizers realized that they needed a web site or public google doc associated with the group, because group discussions quickly became unwieldy – there needed to a place to find all of the essential information, without having to scroll through what seemed an endless stream of Facebook group messages. It also mean that people that were not on Facebook could access the basic information.
  2. Constant facilitation and moderation were essential. FAQs are great and absolutely necessary, but there will always be people that don’t read them and ask the same questions over and over. Also, a quick, even immediate, response to rumors and misinformation was essential, and it took more than just one post to counter such.
  3. Rumors and misinformation were posted *regularly*. There were people posting that march permits were denied, that the marches were canceled, that the starting point had changed, that bus parking was being denied, that mass transit was going to be canceled that day, and on and on. Not sure if it was people just thinking/wondering out loud (many posts began with “I heard from someone that…”), if it was individuals trying deliberately to disrupt, or if it was people part of an organized effort to disrupt.
  4. Constant updates, often several times a day, were essential, particularly in showing response to criticism and questions.
  5. Facebook created a written record of the behavior of organizers. If they made a misstep, it was there for all to see. If they did things right, it was there for all to see. It was forced transparency for organizers.
  6. Deletion of critical comments was often NOT a good strategy. In November, Portland, Oregon March group moderators began deleting comments, even entire threads of conversation, that they deemed as critical of the march, such as those by people that felt the march was too focused on the experiences of white women, and did not address the unique challenges and perspectives of other women. Many people didn’t just want inclusiveness; they wanted specific statements regarding the particular challenges of black women, Latino women, Asian women, and transgendered people. Deleting those criticisms made people angrier. At one point, major allies such as Planned Parenthood and the NAACP Portland chapter decided they wouldn’t participate. Constance Van Flandern, an artist and activist in Eugene who was the Oregon’s official liaison to the national Women’s March on Washington, said in this article, “These women were overwhelmed by people coming to their Facebook page and asking about issues of diversity. It was just delete, delete, delete.” So Van Flandern started a new Facebook group for the march and invited nine women who had been complaining to her about the lack of inclusion on the other page to join. The page quickly replaced what had been the official page, and the march was saved – in fact, at 100,000, it was the largest march in Portland’s history.
  7. These marches weren’t at the initiative of paid staff at large organizations; they were started at the grassroots level, and powered by independent, spontaneous volunteers, who took on high responsibility roles and recruited and managed other volunteers, mostly through Facebook. And by all accounts, they managed brilliantly – not perfectly, but show me an event managed perfectly by paid staff! I also think their organization and popularity caught a lot of traditional women-focused organizations off guard, and they had to play catch-up. Often, grassroots folks are far ahead of traditional groups in taking a stand – and I think this is going to happen more because Facebook makes it so easy for any group to start getting its message out.
  8. Facebook played a significant role in getting the word out about these marches. But the reason these marches were so well attended, far exceeding predictions in terms of crowd size all over the USA, including DC and Portland, wasn’t just because people knew about the marches. I hope people don’t start thinking all they need is a Facebook group to get lots of people to attend a march.

What lessons did you learn in watching Facebook be used as the primary organizing tool for the women’s marches? Share in the comments below.

January 30, 2017 update: New York Times article, The Alt-Majority: How Social Networks Empowered Mass Protests Against Trump.

vvbooklittle The Last Virtual Volunteering Guidebook, by Susan J. Ellis and myself, is our attempt to document the best practices over the more than three decades virtual volunteering has been happening, in a comprehensive, detailed way, so that the collective knowledge can be used with the latest digital engagement initiatives to help people volunteer, advocate for causes they care about, connect with communities and make a difference. It’s a tool primarily for organizations, but there’s also information for online volunteers themselves. It’s available both in traditional print form and in digital version. Bonus points if you can find the sci fi/fan girl references in the book…

Also see:

Courts getting tougher re: online community service

justiceFor years, I’ve railed against companies that, for a fee, provide a letter claiming that someone has completed community service as part of a court order or probation requirement. The person that pays for that letter has NOT done any community service – that person may or may not have watched some videos – but there’s been no actual volunteering done.

My blog from November 9, 2011 about one of the biggest fraudsters promoting pay-for-a-community-service-letter remains my most popular blog ever. It often gets more hits in a day – yesterday, for instance – than a blog I’ve just published. The comments on my first blog about these companies earlier that same year has statements from both people who feel this fraud is just fine (and who have participated in it themselves), managers of volunteers who are outraged about the practice and even from someone from a court who knew immediately this was a scam when it came to his attention through someone assigned community service.

I’m so proud that the web site of the company Community Service Help, one of the biggest perpetrators of this racket, went away sometime in January 2016, and all posts to its Facebook page are now GONE. I hope I played a role in that company’s demise, which seemed to be at the hands of a court in Washington State, per this Consumer Protection Division civil complaint and subsequent consent decree. I was also thrilled to learn in July 2016 that selling community service letters lead to an arrest and a conviction in New York state of another “nonprofit”.

I remain angry, however, that there are still companies out there selling community service letters. These companies are giving people a way out of actually doing court-ordered community service – you can easily find them on any city’s Craigslist volunteer section, or by just searching Bing or Google for pay for community service, and there are people that are proud to fool courts regarding their community service.

I’m just as angry that these companies are giving virtual volunteering a bad reputation. Virtual volunteering – editing documents, translating text, designing graphics, managing social media, researching and gathering data for a report, mentoring someone, training someone, and on and on – is real volunteering. But because of these companies selling letters that claim someone did online service when they really didn’t, many courts are looking at virtual volunteering with skepticism, and more than 20 years of virtual volunteering examples and a book and a United Nations program aren’t enough to change their minds.

I’m thrilled that the Kirkland Municipal Court in Washington State has a community service verification form that is trying to prevent people from paying for a letter that says they have completed community service when, in fact, they have not. I’m thrilled because it means that at least some courts in the USA are on to these fraudsters and are actively trying to deny them customers. Here is the wording from Kirkland’s form:

The Court will not accept community service performed for a prior or current employer, family member or an agency for which you have management responsibility. This court does not accept community service hours from online agencies or from agencies in which you must pay a fee to get credit for your hours (some examples of this include, but are not limited to: Terra Research, Community Service Help, Fast Community Service, American Angel Works, Caffeine Awareness Association).

Readers of my blog will recognize those names of companies selling community service – many have been mentioned by me on my blogs.

But I really hope Kirkland Municipal Court will change the wording on their form to:

This court will accept online volunteering only if it is with an established, verifiable, credible nonprofit organization, and only with prior permission from the court before volunteering begins. This court does not accept community service hours from agencies in which you must pay…

vvbooklittleI also wish that this court, and all others, realized that it is possible to supervise online volunteers in court-ordered settingsI want court-ordered folks to have the option to volunteer online. I’ve said it before: I’ve had great experiences involving court-ordered community service folks as volunteers, onsite and online. True, I have a rather tough screening process for any volunteer engagement program I manage, and it’s probably screened out people I would have NOT liked as volunteers. But those that have made it through my screening process have been terrific (and you can create your own screening process for online volunteers using The Last Virtual Volunteering Guidebook.

I also wish states’ attorney generals would get busy shutting down these pay-for-a-community-service-letter companies!

Finally, if you are looking for legitimate virtual volunteering opportunities, see this page. It features a long list – the longest you will find anywhere – of nonprofit organizations that have opportunities for online volunteers. But always – ALWAYS – let the organization know first that you need community service hours and what documentation you will need from them to show your service hours, because they may say no. And once you get their agreement, you may also need approval from the court or your probation officer.